Legal framework for your booking
Effective Date: September 2026
These Terms and Conditions govern all bookings made through 4Drive UAE. By completing a booking on our platform, you agree to the terms outlined below. Please read them carefully before proceeding with your reservation.
4Drive UAE operates a booking platform connecting customers with local vehicle providers across the United Arab Emirates. We facilitate reservations and process advance payments on behalf of these providers. The actual vehicle, rental agreement, and all associated services are supplied by the local company specified in your booking voucher.
These Terms and Conditions apply exclusively to the booking process through our platform. The rental agreement you sign at the time of vehicle collection with the local provider governs the actual use of the vehicle. Any disputes regarding the vehicle condition, rental period, or services during the hire must be addressed directly with the provider listed in your voucher.
We reserve the right to update these terms at any time. Changes take effect immediately upon publication on our website. Bookings made prior to any update remain subject to the terms in force at the time of booking.
When you complete a booking through 4Drive UAE, you receive a confirmation voucher by email. This voucher contains details of your reservation, the local provider's contact information, the pickup location, and any special conditions specific to your vehicle. The voucher is not the rental agreement itself.
The binding rental agreement is signed at the point of vehicle collection with the local provider. This agreement specifies the rental period, permitted drivers, mileage limits if any, fuel policy, insurance coverage, excess or deductible amount, and any additional charges. You must read and understand this agreement before signing.
During the vehicle handover, the provider conducts an inspection to document existing damage. Any scratches, dents, or mechanical issues are recorded in the rental agreement. You should verify this record carefully and ensure all pre-existing damage is noted. This protects you from being held responsible for prior damage when you return the vehicle.
The provider's terms, as stated in the rental agreement, take precedence over promotional descriptions on our platform in the event of any conflict. If you have questions about specific clauses, contact the provider directly before departure.
When booking through our platform, you must pay a booking advance online using a valid debit or credit card. This advance secures your reservation and is transferred to the local provider. The remaining balance is due at the time of vehicle collection.
Payment methods accepted for the balance depend on the specific vehicle and provider. The accepted payment options are clearly indicated during the booking process and in your voucher. Some vehicles may accept debit cards, cash, or credit cards for the balance, while others may have more restrictive requirements. Cash cannot be used for online advance payments.
If you need to pay the balance with a debit card and the provider requires a security hold, ensure your card has a sufficient available limit to cover both the balance payment and any security hold. We recommend checking your card limits before pickup to avoid delays.
Many vehicles offered through our platform are available without an upfront security deposit. However, this does not eliminate the excess or deductible specified in the rental agreement. In the event of damage, you remain liable for the excess amount indicated in your insurance coverage terms.
For vehicles that do require a deposit, the amount and payment method are specified during booking and in your voucher. Deposits are held by the local provider, not by 4Drive UAE, and are released according to the provider's own policies after the vehicle is returned and inspected.
Deposit requirements vary by vehicle, not by category or class. Two similar models may have different deposit policies depending on the provider and the specific unit assigned to your booking.
The person named as the primary driver in the booking must be present at vehicle collection with a valid driving licence. Foreign licences issued outside the UAE are generally accepted for tourists for up to three months. An International Driving Permit is not strictly mandatory under UAE law but is recommended as it provides a standardised translation and may be required by some providers.
If you wish to add an additional driver, this must be arranged with the local provider at the time of pickup. Additional driver services typically incur an extra charge. All drivers must meet the provider's age and licence validity requirements, which are outlined in the rental agreement.
You must also present a valid passport and, in most cases, a credit or debit card in the primary driver's name for identification and payment purposes.
Vehicles must be driven in accordance with UAE traffic laws. Speed limits are enforced by cameras throughout the country, with urban limits typically between 60 and 80 km/h, Sheikh Zayed Road at 100 km/h, and motorways between 120 and 140 km/h. Fines for traffic violations are the responsibility of the renter and will be charged to you by the provider, often with an administrative fee.
Electronic toll gates operate on certain routes in Dubai, including Sheikh Zayed Road and Al Maktoum Bridge, under the Salik system. Manual toll booths are found on bridges connecting Abu Dhabi. Toll charges are billed separately by the provider after your rental period ends. You may request a Salik toll tag registration service at pickup for an additional fee.
Driving into Oman requires written permission from the local provider, arranged before you collect the vehicle. Cross-border travel without this permit violates the rental agreement and may void your insurance. This service, often called a cross-border permit for Oman, incurs an extra charge and must be requested during booking or confirmed with the provider in advance.
Off-road driving is prohibited unless you have rented a vehicle explicitly cleared for such use and the rental agreement permits it. Driving on beaches, dunes, or unpaved trails without authorisation will void your insurance and may result in damage charges.
If you need to modify your booking dates, pickup location, or vehicle type, contact us as soon as possible at [email protected]. Changes are subject to availability and may incur additional charges depending on the new selection and the provider's policies.
Cancellation terms vary by vehicle and provider. Some bookings allow free cancellation up to a certain number of hours before pickup, while others may have non-refundable advance payments. The cancellation policy applicable to your booking is stated during the reservation process and in your confirmation email.
In the event of a cancellation that qualifies for a refund, the refunded amount is processed back to the original payment method within 7 to 14 business days, depending on your card issuer.
4Drive UAE acts solely as a booking booking service. We are not responsible for the condition, performance, or availability of the vehicle provided by the local rental company. Any issues related to vehicle defects, accidents, breakdowns, or service quality must be addressed with the provider directly.
The insurance coverage, excess amount, and liability terms are set by the provider and detailed in the rental agreement. We do not offer or underwrite insurance products. Any claims arising from damage, theft, or third-party incidents are handled according to the provider's insurance policy.
We are not liable for indirect losses, including missed flights, accommodation costs, or other consequential damages arising from vehicle unavailability, delays, or defects. Your recourse in such cases is with the local provider as specified in the rental agreement.
If you experience any issues during your rental period, contact the local provider immediately using the details provided in your voucher. Most problems can be resolved on the spot or through the provider's support channels.
For complaints regarding the booking process, our platform, or payment issues, email us at [email protected]. We are available Monday to Sunday from 8:00 AM to 8:00 PM, GMT+4, and our office is located in Deira, Dubai, United Arab Emirates.
Please include your booking reference number, a clear description of the issue, and any supporting documents or photos. We aim to respond to all enquiries within two business days and will work with the provider to resolve matters where applicable.
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from or related to your booking through 4Drive UAE are subject to the exclusive jurisdiction of the courts of Dubai.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions remain in full effect. Our failure to enforce any right or provision does not constitute a waiver of that right.
By completing your booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety.