How we handle your information
Effective Date: September 2026
This Privacy Policy explains how 4Drive UAE collects, uses, and protects personal information you provide through our website and booking services. We are committed to handling your data responsibly and transparently.
4Drive UAE operates the website 4driveuae.ae, providing access to vehicle booking services in the United Arab Emirates. Our office is located in Deira, Dubai, United Arab Emirates. You can reach us at [email protected] during our business hours, Monday to Sunday from 8:00 AM to 8:00 PM (GMT+4).
When you book a vehicle through our platform, you interact with both our booking system and the local rental company that will provide the vehicle and enter into the rental agreement with you.
We collect information you voluntarily provide when you use our website. This includes data submitted through contact forms, review submission forms, and enquiry requests. Typical information includes your name, email address, and the content of your message or review.
Our web server automatically logs technical information when you visit our site. These logs may include your IP address, browser type, operating system, pages viewed, time spent on pages, and referral source. This data helps us maintain site performance and security.
We do not collect sensitive personal information such as financial details, passport numbers, or government identification numbers through our own systems.
When you make a booking, you provide personal information including your name, contact details, flight information (if applicable), and payment card details for the booking advance. This information is processed by our booking system and shared with the rental company that will fulfil your reservation.
The rental company requires this data to prepare your rental agreement, verify your identity at pick-up, and communicate with you regarding your booking. Payment card information for the booking advance is handled through secure payment processors and is not stored on our servers.
At the time of vehicle collection, the rental company will collect additional information required for the rental agreement, including driving licence details and any deposit authorisation as specified in your booking confirmation.
Our website uses cookies - small text files stored on your device - to improve functionality and analyse site usage. Session cookies help maintain your browsing session, while persistent cookies remember your preferences on return visits.
We use analytics tools to understand how visitors interact with our site. These tools collect anonymised data about page views, session duration, traffic sources, and user behaviour patterns. This information helps us improve site structure and content.
You can control cookie preferences through your browser settings. Disabling cookies may limit certain website features but will not prevent you from making a booking.
We use the information we collect for several specific purposes. Contact form and enquiry data allows us to respond to your questions and provide customer support. Review submissions help other customers make informed decisions and allow us to improve our service.
Booking information is used to process your reservation, communicate pick-up details, issue your booking voucher, and provide the rental company with necessary information to prepare your rental agreement. Technical logs help us identify and fix technical issues, prevent fraud, and improve website performance.
We do not use your personal information for marketing purposes unless you explicitly opt in to receive updates from us.
We share your booking information with the rental company assigned to fulfil your reservation. This is necessary to complete the service you requested. The rental company operates independently and is responsible for its own data handling practices regarding the rental agreement.
We may share data with service providers who assist with website hosting, payment processing, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
We will disclose information if required by law, court order, or government regulation, or if necessary to protect our legal rights or prevent fraud.
We do not sell or rent your personal information to third parties for their marketing purposes.
We retain booking data for as long as necessary to fulfil the purposes described in this policy and to comply with legal obligations. Active booking records are kept during the rental period and for a reasonable time afterwards to handle any post-rental enquiries or issues.
Contact form submissions and correspondence are retained for as long as needed to address your enquiry and maintain a record of our communication. Technical logs are typically retained for a limited period required for security monitoring and system maintenance.
Once data is no longer needed, we delete or anonymise it in accordance with our data retention schedule.
You have certain rights regarding your personal information. You may request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your data where legally permissible.
If you wish to withdraw consent for data processing, object to how we use your information, or request data portability, contact us at the email address below. Please note that some requests may be subject to legal limitations - for example, we may need to retain certain records to comply with financial regulations.
If you have concerns about how we handle your data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
If you have questions about this Privacy Policy or how we handle your personal information, contact us at [email protected]. We aim to respond to all enquiries within a reasonable timeframe.
Our office is located at Deira, Dubai, United Arab Emirates. Business hours are Monday to Sunday, 8:00 AM to 8:00 PM (GMT+4).
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page indicates when the policy was last revised.